Part Two of our Service

Full Management

Most of our clients are letting property or properties for convenience, investment or both. They are looking for proper financial reward without the worry of close involvement. At the same time they want to be assured that they have not lost control of their property. This ‘Full Management’ service offered is designed to meet these objectives in every detail.

Rent Collection. Our tenants are normally regular payers and we have few problems in this area. Our computerised systems monitor rents when due. Any non payment, for any reason, is quickly obvious and rigorously pursued. Any difficulties receive personal attention.

Safe Remittance. Rents, less commission, reach you safely via ‘Bankers Automated Clearing System’ (BACS). We instruct our bank electronically. They transfer the amount to your account as cleared funds so the money is immediately useable. No lost cheques, postal problems or visits to the bank!

Clear Records. Our monthly statements keep you fully informed, detailing rent due and collected from your tenant. It shows your income and expenditure along with the amount sent to your bank. We can also send you end of year tax summaries upon request or previous statements.

Security. Tenants found by us have passed our vetting procedure. Doubtful applicants are readily rejected. However we can also offer comprehensive insurance for landlords part of which can cover loss of rent. (Details on request).

Repairs and Maintenance. We can deal with all running repairs, sometimes at no cost. We investigate larger repair needs, obtain estimates and seek your approval. We check work is completed. We ensure the work on routine maintenance contracts is carried out. We will arrange for annual gas checks to be carried out by a ‘Corgi Registered Plumber’. An annual gas safety certificate is a legal requirement. We can use your contractors or ours.

Easily Available. From a tenant’s viewpoint, the landlord or the managing agent’s reputation is largely judged by the speed and quality of maintenance issues. 24 hour contact is essential whether it is for water leaks or simply a tenant being locked out of the property. Tenants are issued with a ‘Tenancy Notes’ pack giving them details of what to do and who to call in an emergency if our office is closed. Basic safety instructions on electrical appliances are also included as these are legally required.

Property Visits. We visit each property in our care periodically not just to check that tenants are treating your property respectfully but for signs of wear and tear that may need addressing. Overflow pipes running to the outside is a common cause of problems that sometimes are not reported by tenants. This is not just a waste of water but causes damp intrusion problems that then become costly to repair.

Queries, Complaints and Advice. We deal with all the day to day questions of your tenant. We can involve you as much or as little as you wish.

‘Care Free’ General Management. We relieve you of the payment of property related bills. We obtain estimates for larger work, deal with contractors and oversee regular maintenance contracts. We guide you over legal issues and oversee notices when the tenant is due to move out. Under separate contract we can arrange and report on, major work.

Tenant Move Out. We meet the tenant at the property. Check the meter readings and request proof that all utilities are paid up to date and finalised. Collect the keys check that the property is secure and that the fridge and freezer doors are open if switched off. We check the inventory and agree any dilapidation figure between you and the tenant or arrange for dilapidations to be corrected. Once we have received receipted utility bills we pass on any dilapidation money to you and refund the balance to the tenant.

Prepare For Re-Let. Immediately after your tenant has moved out preparation for your new tenant’s occupation takes place. Our property cleaning service is made available and we will arrange for a ‘Portable Appliance Test’ (PAT Test) to be undertaken to all your electrical appliances as this is required by law.

Property Refurbishment. Need a new bathroom or kitchen? Why not take advantage of our ‘Project Management Service’.We have spent many years developing reliable relationships with professional local trade people from builders to cleaners. We have the expertise to pull all these resources together at the right time to tackle any kind of full or part refurbishment of your property ready for tenants to move in.