Tenants information about Montrose Didsbury Manchester

Notes For Your New Tenancy With Montrose

Thank-you for deciding to rent through Montrose Properties. We hope you find your stay in your new home pleasant and trouble free. Please remember we are always happy to help you with any problems you may have.

Please find below some notes that we think will help you settle in. These notes should be read in conjunction with your tenancy agreement.

Contacts

1. You can contact our office by telephone during office hours on 0161 445 7000.
2. All written correspondence should be sent to our office, 20a Lapwing Lane, West Didsbury, Manchester M20 2WS.
3. If you have any urgent problems outside office hours that cannot wait until we are next open, with gas, water or electricity, you may contact John Dunn Plumbing & Heating Services on 0161 491 1955.
4. If you have any urgent problems outside office hours regarding access or security, please contact 07970 091 991. There may be a call out charge however if the problem is caused by yourself.

Moving In

1. When moving in, confirm the meter readings with the gas and electricity supplier and give them your details if you have not already done so in our office.

Some useful numbers are:

1. Spark Energy (For Gas & Electricity Supply) 0845 869 4002
2. United Utilities (The areas water company) 0800 056 7693
3. Manchester Council Tax 0845 940 0560
4. Stockport Council 0161 480 4949
5. Transco (If you Suspect a Gas Leak) 0800 111 999
6. Transco (to find out your gas supplier) 0870 6081 524
7. United Utilities (for your electricity supplier) 0870 751 0093
8. Manchester Refuse and Rubbish Dep’t 0161 954 9000
9. Montrose Properties Maintenance 0161 445
   7000/7373 or e-mail maintenance@montroseproperties.co.uk

Tenancy Agreement

1. If more than one person has signed the agreement, please remember that you are jointly responsible to pay the rent as a whole.
2. If you wish to decorate, you will need permission in writing.
3. The landlord’s furniture must not be removed from the property.
4. Please do not use ‘sticky fixers’ to put up posters etc. They DO mark!
5. At the end of your fixed period your tenancy will continue unless you have given appropriate notice to leave. You cannot give notice to leave before the end of the fixed period. (Usually 6 months)

Rent

1. Please make sure you have sufficient funds in your account on the first of each month so you can meet your rental obligations.
2. If you have difficulties in any way in paying your rent, please talk to us! We will always try and agree other arrangements.
3. If you change banks, please again remember to let us know. We will need you to set up a new direct debit.
4. If a rent payment is not honoured, a charge is usually made.

Moving Out

1. In most cases we ask for two months notice to end a tenancy.
2. Please ring the council with any excess rubbish you need to have taken away. Tel. 0161 954 9000. (Manchester) The council will require at least 2 weeks notice for this service.
3. De-frost fridge/freezer a day or two before you leave and mop up any water that may leak onto the floor.
4. Contact us to make an appointment for ‘Check Out’. We will meet you to check the inventory, agree any dilapidations if any, and for you to return the keys.
5. Please make sure you leave the property clean for new tenants.
6. Contact the relevant utility companies with Final Meter Readings on the day of departure.
7. Perhaps use Royal Mails re-direction service. Tel. 0845 774 0740

Return of Deposit

You will need to have adhered to all the terms of your tenancy agreement including providing proof that all utilities and council tax are paid. Once confirmation that all this is done, deposits are refunded within 10 days by cheque. Please let us have your forwarding address! Your deposit will be de-registered with the relevant deposit scheme.

We hope you find this information useful. If you have any queries, please contact us.